Terms and Conditions for Self Catered Accommodation
Go-Alpine self-catered apartment rental agreement – Terms & conditions
SARL Go Alpine is registered as a limited liability company in France. Booking is subject to French law and the exclusive jurisdiction of the French courts.
1. Reservation & Payment: A deposit of 30% is required to secure a booking. Accommodation is confirmed as booked when we have received your 30% deposit payment and have issued a written receipt. The final balance is due 28 days before your holiday date indicated on your original invoice. Full payment is required for all reservations made within 28 days of the holiday date.
In the event of late payment Go Alpine reserves the right to cancel the booking without refund.
Payments are accepted by direct bank transfer or debit/credit card (Visa or MasterCard only, which are subject to a 1% transaction fee).
2. Cancellations or modifications: Should you wish to cancel your booking you must advise us in writing. Cancellation charges are non-negotiable. Deposits are non-refundable and cancellations within 28 days of your arrival date are charged at 100%.
Any lift passes ordered and paid for in advance, will be refunded in full for any holiday cancellation made 10 days before the arrival date.
3. Arrival & departure days: Accommodation is typically available from 16:00 on arrival day, but guests may take occupancy earlier by specific request if your accommodation is already clean and available.
Guests must give us a courtesy call or text as they travel through Albertville (approximately one hour from the resort), to Mark’s mobile on 00 33 611423940.
This allows us to prioritise our time on changeover day so that there is a better chance that your accommodation will be ready for you when you arrive.
The apartment must be vacated by latest 10h00 on departure day.to allow time to check, clean and prepare the apartment for the next guests.
4. Damage deposit: Following an informal visit of the apartment and facilities, a damage deposit authorisation of 500€ is required at the handover of keys. Guests should inform Go Alpine of any anomalies or existing breakages found within 24 hours of arrival. Any damage caused after 24 hours or additional end of stay cleaning required, will be debited from the damage deposit.
5. Cleaning: Your accommodation will have been rigorously cleaned before your arrival, following a specific anti-COVID-19 protocol. A cleaning kit, which includes certified anti-COVID-19 products, will be at your disposal. During the COVID-19 pandemic, the end of stay cleaning service charge of 39€ has been temporarily rendered obligatory.
The kitchen is NOT included in the 39€ cleaning fee and must be left clean and tidy, with the fridge and dishwasher completely empty. Please be sure to empty the bins as you leave and deposit any rubbish in the large dustbins in the car park. The total cleaning fee applicable in the event of a dirty kitchen 75€.
6. Towels and Linen: All linen including sheets, duvet covers, pillow cases, one bath towel per person, a bath mat and tea towels are provided. At the end of your stay all coloured linen should be removed from beds, and placed on the floor in the bathroom. Duvets should be folded and arranged with the pillows at the head of the bed ready for the next guests.
7. Keys: Guests will be issued with a maximum of 2 sets of security keys. Loss of any key(s) will incur a set charge of 35€ to cover replacement.
8. Conduct: Guests are expected to behave in a manner that in no way causes damage, distress, danger or annoyance to other guests, their property and/or any third party both in the apartment building and it’s immediate vicinity. Should any guest fail to behave in a decent manner, Go Alpine reserve the right to cancel their holiday and they must vacate with immediate effect without refund.
Go Alpine accepts no responsibility for the actions of any guest and shall not be held liable for any claims made against it, by a third party, as a result of any guest’s actions.
9. Animals: pets are welcome on request for a supplement of 5€ per pet per night.
10. Smoking policy: Go Alpine operates a strict NO SMOKING policy in line with Law n°91-32 of 10 Jan 1991. Guests may only smoke outside on balconies and must use the ashtrays provided. A fee of 125€ will be deducted from the damage deposit if deodorisation of a property is required.
11. Parking: Outside uncovered parking is free for the duration of your stay.
12. Modification: In the unlikely event that Go Alpine have to make a major change or cancel a booking, we will offer you alternative accommodation if it is available. If the offer is not acceptable, we will give you a full refund.
13. Liability/Force Majeure: Go Alpine accepts no responsibility for delays or alterations caused by war, riot, civil strife, industrial dispute, terrorism, closure or congestion of airports, ports, train stations or roads, technical problems with transportation, natural and nuclear disaster, fire, adverse weather conditions, piste closure or similar events beyond its control.
14. Brochure & Web Site Accuracy: All information supplied is, to the best of our knowledge, correct. Go Alpine does not, however, accept responsibility for any inaccuracies that may be published in error.
15. Special Requests: Any special requests should be communicated at the time of booking on the online booking form. We will make every effort to satisfy any special requirements, but these cannot be guaranteed.
16. Travel Documents, Passports and Visas: Guests are advised to contact the Foreign and Commonwealth Office (FCO), or visit their web site on www.fco.gov.uk for advice on travelling to France. All UK nationals will require a valid passport for France and we advise you to apply for your passport no later than 10 weeks before departure. It is the guest’s responsibility to arrange and obtain any necessary visas.
17. Insurance: It is a condition of booking that all guests must take out a travel insurance policy (ideally on the day you confirm the booking). All policies should cover the entire period of the holiday and take effect BEFORE the date of outbound travel. The European Health Insurance Card (EHIC) provides insufficient cover in this respect and is not a replacement for travel/medical/cancellation insurance.
18. Acceptance: The terms & conditions are read and accepted by the group leader, on behalf of all named party members and any person(s) subsequently included on a booking.
Annex: Covid-19 Cancellation Policy
We want you to be able to book your holiday accommodation with confidence, by offering a flexible approach in the face of the ongoing and developing Covid pandemic across Europe.
In the event of cancellation of your booking due to Covid-19 you will be entitled to a full refund minus a 50€ administration fee to cover our banking and administration costs.
Valid circumstances for the use of this Covid-19 cancellation policy are limited to:
Official closure of the property during your booked dates due to Covid-19 restrictions
Travel bans put in place by the government of your country of origin, restricting your ability to travel to France.
Travel bans put in place by the French government restricting your ability to travel either to France or to the property.
All other reasons will not be considered a valid reason to utilise the Covid-19 cancellation policy, and our standard cancellation policy will apply. These include, but are not limited to:
An unwillingness to travel
An inability to travel due to medical reasons (including any related to Covid-19)
Individual/household stay-at-home/quarantine orders
Failure by any member of the party to comply with the travel regulations in place in both the country of origin and France on the dates of travel. e.g. valid vaccination passport, providing required travel documents and testing.
This Covid-19 cancellation policy is valid up to the day of travel, however there will be no refund once you have arrived in the resort should Covid-19 have any impact upon your booking.
All guests must have a valid travel insurance at the time of booking giving them comprehensive and adequate cover for any cancellations due to medical conditions relating to Covid-19