We want you to be able to book your holiday accommodation with confidence, by offering a flexible approach in the face of the ongoing and developing Covid pandemic across Europe.
From the 1st September 2021 we have reduced the final payment date from 10 weeks to 6 weeks before the holiday for catered reservations. This new final balance payment date will be applied to all existing and future bookings.
In the event of cancellation of your catered chalet booking due to Covid-19 you will be entitled to a full refund minus 50€ per person administration fee to cover our banking and administration costs. For self catered reservations, this is 50€ per accommodation.
Valid circumstances for the use of this Covid-19 cancellation policy are limited to:
Official closure of the property during your booked dates due to Covid-19 restrictions
Travel bans put in place by the government of your country of origin, restricting your ability to travel to France.
Travel bans put in place by the French government restricting your ability to travel either to France or to the property.
All other reasons will not be considered a valid reason to utilise the Covid-19 cancellation policy, and our standard cancellation policy will apply. These include, but are not limited to:
An unwillingness to travel
An inability to travel due to medical reasons (including any related to Covid-19)
Individual/household stay-at-home/quarantine orders
Failure by any member of the party to comply with the travel regulations in place in both the country of origin and France on the dates of travel. e.g. valid vaccination passport, providing required travel documents and testing.
This Covid-19 cancellation policy is valid up to the day of travel, however there will be no refund once you have arrived in the resort should Covid-19 have any impact upon your booking.
All guests must have a valid travel insurance at the time of booking giving them comprehensive and adequate cover for any cancellations due to medical conditions relating to Covid-19